Privacy Policy

About this Privacy Policy

This Privacy Policy applies to information handled through the Funplay Casino website, player accounts, customer support channels and related online services. It is intended for players in Australia and explains the main types of information an online casino may need to handle in order to provide its services safely and lawfully.

By using the website or opening an account, you acknowledge that information may be collected and used for the purposes described in this Privacy Policy. Where consent is required, we will seek it in an appropriate way. You may withdraw consent for activities that rely on consent, although this will not affect processing that is needed for other valid purposes, such as operating your account, preventing fraud or meeting legal obligations.

This policy should be read together with the website’s other terms, account rules and responsible gaming information. If there is a change to the way personal information is handled, this page may be updated. The latest version published on the website will apply from its stated or reasonable effective date.

Information we may collect

The information handled by a casino website will depend on how you use the services, the account features you access and the checks that are required. We aim to collect information that is reasonably relevant to those purposes rather than information that is unrelated to providing a safe and compliant service.

Account and identity details

• Name, date of birth, contact details and account login information.
• Information about your preferences, account activity and communications with support.
• Details needed to confirm that an account belongs to the person using it and that the person is eligible to use the services.

Verification and compliance information

We may request identity, age, address or other verification information. This can include documents or information supplied to confirm identity and to support fraud prevention, account security and responsible operation of the services. Information provided for verification should be accurate, current and belong to you. Do not send documents or personal information belonging to another person unless you are authorised to do so.

Payment and transaction records

When you deposit, withdraw or otherwise use account payment features, records may be created about the transaction, payment method, amount, status and related account activity. Payment information may be handled by payment service providers or other parties involved in processing a transaction. We do not need to retain every full payment credential in order to keep a transaction record, and sensitive payment details may be handled directly by the relevant payment provider.

Technical, device and usage information

When you browse or use the website, technical information may be collected automatically. This can include your IP address, browser type, device type, operating system, language, approximate location information, pages viewed, dates and times of access, referral information and details about interactions with the website. We may also receive information about errors, security events and unusual activity.

How we use information

Personal information may be used for the following general purposes:

• Creating, administering and securing your player account.
• Providing website features, processing account requests and maintaining accurate account records.
• Checking identity, age, eligibility and account information where verification is required.
• Processing deposits, withdrawals and other transactions, and investigating payment issues.
• Detecting and preventing fraud, money laundering, abuse, unauthorised access and other activity that could harm players or the service.
• Meeting legal, regulatory, tax, accounting, dispute-resolution and record-keeping obligations that apply to the services.
• Responding to questions, complaints, requests and other support communications.
• Monitoring service performance, fixing technical problems and improving the website, security and user experience.
• Sending service messages about your account, transactions, security, changes to the website or other essential matters.
• Sending marketing communications where permitted and where you have provided any consent that is required.

We may combine information from your account, transactions, verification activity and use of the website where this is reasonably necessary for these purposes. Automated tools may be used to identify unusual activity, protect accounts or support verification. Such tools are intended to assist operational and security processes, and additional review may be carried out where appropriate.

Sharing information

Information may be shared with service providers that help operate the website or provide services connected with it. Depending on the situation, these may include payment providers, identity and verification services, fraud prevention providers, technology and hosting providers, customer support tools, professional advisers and communication providers. These parties should receive only information relevant to the service they provide and are expected to handle it securely.

Information may also be disclosed where reasonably necessary to protect the website, players or other people, investigate suspected misuse, respond to a valid legal request, resolve a dispute, enforce applicable terms or support a business transfer. If information is handled outside Australia, appropriate measures may be used where required to help protect it and support lawful handling.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies to keep sessions working, remember preferences, understand how the website is used, support security and measure performance. Some cookies may be necessary for account features, while others may help with analytics or communications. Cookies can store information in your browser or device, but they do not by themselves provide access to your account.

You can manage, block or delete cookies through your browser settings. If you disable necessary cookies, some parts of the website may not function correctly, and you may need to repeat preferences or sign in again. Browser settings and cookie controls may vary by device, browser and operating system.

Security of information

We use reasonable administrative, technical and organisational measures to help protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, account security processes, monitoring, secure transmission methods and procedures for handling suspected incidents. No online service can guarantee absolute security, so you should use a strong password, keep login details confidential and contact support promptly if you believe your account has been accessed without permission.

How long information is kept

Information is generally kept for as long as it is reasonably needed for the purpose for which it was collected, for account administration, security, dispute handling and business records, or for another permitted purpose. Some account, identity, transaction and communications records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable procedures.

Your privacy choices and requests

Depending on the circumstances and applicable privacy requirements, you may have rights and choices concerning the personal information we hold about you. These may include asking for access to your information, requesting correction of inaccurate or incomplete information, requesting deletion of information and withdrawing consent to marketing communications.

How to exercise your rights

To make a privacy or data request, contact support@funplaycasino.click. Please explain what you are requesting and provide enough information for us to understand and locate the relevant account or records. We may need to verify your identity before responding, particularly where the request concerns account, identity or transaction information. This helps protect personal information from unauthorised disclosure.

• Access: ask for a copy of personal information held about you, subject to applicable exceptions and identity checks.
• Correction: tell us which information is inaccurate, incomplete or out of date and provide the correct details where appropriate.
• Deletion: ask for personal information to be deleted where it is no longer needed or where deletion is otherwise available. Deletion may not be possible for records that must be retained by law, are needed to complete a transaction, support security, resolve a dispute or establish or defend a legal claim.
• Marketing consent: withdraw consent to promotional messages by using an available unsubscribe option or by contacting support@funplaycasino.click. You may continue to receive essential service and account messages where they are needed.

We will consider requests fairly and respond within a reasonable period. If a request cannot be completed in full, we will generally explain the reason, subject to security, confidentiality and legal restrictions. You may also contact us if you believe information has been handled incorrectly, if you have a privacy concern or if you need help understanding this Privacy Policy.

Privacy of young people

The services are intended for eligible adults. We do not knowingly invite people who are not permitted to use online gambling services to open an account. If you believe a young person has provided personal information through the website, contact support@funplaycasino.click so the matter can be reviewed and appropriate steps can be considered.