Responsible Gaming

Gamble for entertainment

Gambling can be enjoyable when it is kept within clear personal and financial boundaries. There is no guaranteed way to win, and past results do not determine what happens next. Games are based on chance or other game conditions, so a winning result is never certain. Treat every bet as money you may lose rather than money you expect to receive.

Only gamble with money that is available after your essential costs have been paid. Your rent or mortgage, bills, food, transport, savings, debts and other commitments should come first. A gambling budget should come from your discretionary income, not from money set aside for necessities. If losing your planned amount would create stress or affect your household, the amount is too high.

Healthy gambling habits

• Set a spending and time limit before you start playing.
• Keep gambling separate from your everyday budget.
• Take regular breaks and avoid playing for longer than planned.
• Keep a record of your deposits, bets and overall results.
• Accept losses as part of gambling and do not try to win them back.
• Never gamble to pay bills, clear debts or improve your financial position.
• Avoid gambling when you are upset, tired, under the influence of alcohol or affected by drugs.
• Do not borrow money, use credit intended for essential expenses or sell belongings to fund gambling.
• Talk openly with someone you trust if gambling is becoming difficult to control.

It is also important to understand that strategies, systems and previous outcomes cannot remove the risk of loss. A run of losses does not mean a win is due, and a recent win does not make another win more likely. Be cautious of claims that suggest gambling can provide a reliable income or that losses can be recovered through increased bets.

Plan your limits before you play

A limit is most useful when it is decided before gambling begins. Consider the maximum amount of money and time you are prepared to spend during a session or over a period that suits your circumstances. Once that limit has been reached, stop playing. Do not change the limit during a session because you feel confident, frustrated or determined to continue.

Account tools and breaks

Where available, use the account tools provided by the service to support your plan. These may include deposit or spending limits, wagering limits, time reminders, activity statements, cooling-off periods, temporary breaks and self-exclusion. The available features, conditions and processing arrangements can vary, so read the information shown in your account and the applicable terms before activating a control.

A short break can help if you feel distracted, frustrated or unable to stick to your plan. A longer break or self-exclusion may be more appropriate when gambling is affecting your finances, relationships, work, study, sleep or wellbeing. Self-exclusion is a serious commitment to stop gambling for a chosen period or until you decide that further support is appropriate. If you request account closure or self-exclusion, do not create another account or use another person’s account to continue gambling.

Before increasing a limit

Pause before changing any limit. Ask whether the change is affordable and whether it is being made because of a loss, a strong emotion or pressure to continue. Consider waiting until the next day before making a decision. If you are unsure, keep the existing limit, take a break and seek independent support. A limit should help you stay in control; it should never be used to justify gambling beyond your means.

• Choose limits when you are calm and not currently playing.
• Use reminders or alarms to help you finish on time.
• Avoid keeping extra funds readily available for gambling.
• Review your activity regularly rather than relying on memory.
• Ask a trusted person to help you stay accountable if that feels appropriate.
• Close or restrict access to your account if you cannot follow your own limits.

Recognise when gambling may be a problem

Problem gambling can develop gradually. You do not need to wait for a major financial loss before taking action. If gambling is causing concern or you are finding it hard to control, support is available. Being honest about what is happening is a practical first step, not a failure.

Possible warning signs

• Spending more money or time gambling than you planned.
• Thinking about gambling frequently or feeling restless when you try to stop.
• Increasing bet amounts to achieve the same excitement.
• Chasing losses by returning to gamble more after losing.
• Hiding gambling activity, deposits, losses or account statements from others.
• Borrowing money, missing payments or using savings to continue gambling.
• Selling possessions or asking others for financial help because of gambling.
• Feeling anxious, guilty, ashamed, irritable or low after gambling.
• Arguing with family, friends or colleagues about gambling.
• Missing work, study, appointments, sleep or other responsibilities.
• Trying to cut back or stop but repeatedly returning to gambling.
• Using gambling to escape stress, loneliness, sadness or other problems.

If any of these signs sound familiar, stop gambling and consider taking a break or requesting self-exclusion. Speak with someone you trust and seek help from a qualified support service, health professional or financial counsellor. In Australia, Gambling Help Online and support services in your state or territory provide information and assistance for people affected by gambling, including family members and friends. You can choose support that suits your circumstances and does not require you to manage the situation alone.

If gambling is contributing to severe distress or you believe you may harm yourself or someone else, stop gambling and seek urgent help through appropriate emergency or crisis services. Your safety comes first. Do not remain alone with immediate safety concerns.

Supporting someone else

If you are concerned about a family member, friend or colleague, choose a calm time to talk. Describe what you have noticed without blame, listen to their concerns and encourage them to seek independent support. Avoid giving money to cover gambling losses or helping someone continue gambling. You can also seek advice for yourself, even if the person gambling is not ready to ask for help.

Protect your account and stay informed

Responsible gaming also includes making informed decisions and protecting access to your account. Keep your login details private, use a strong password and do not allow another person to gamble through your account. Review account activity and contact the service through the support options displayed on this website if you notice activity that you do not recognise.

Before using Funplay Casino, read the relevant terms, rules and account information carefully. Make sure you understand how deposits, withdrawals, bets, limits, account restrictions and self-exclusion work before you play. Product features and responsible gaming tools may be subject to conditions or availability, so do not assume that a tool has been activated until you receive confirmation or can see it in your account.

Your responsibilities

• Provide accurate information when creating or maintaining an account.
• Use only your own account and payment methods where required.
• Follow the laws and gambling requirements that apply where you live.
• Keep your contact and personal details up to date when requested.
• Read account messages and notices about limits, breaks or restrictions.
• Tell Funplay Casino if you need information about available safer gambling controls.
• Take a break or stop gambling if it is no longer enjoyable or affordable.

Funplay Casino encourages players to make decisions before they play, monitor their activity and ask for help early if concerns arise. No responsible gaming measure can guarantee that gambling will be risk-free, so personal awareness and a willingness to stop remain important. If you are under the legal gambling age, or if you are not permitted to gamble under the rules that apply to you, do not use the service.

For questions about account controls, breaks, self-exclusion or responsible gaming information, use the support channels available on the Funplay Casino website. We will provide general information about the options available to you, but independent professional advice may be more suitable for financial, health or personal concerns.